A influência das práticas de gestão do conhecimento sobre a capacidade de improvisação: survey em empresas de base tecnológica (EBTS)

Abstract

The main goal of this research is to identify the influence of knowledge management practices in supporting organizational improvisation. The literature review identified the occurrence of relationship between knowledge management and improvisation in organizational environments. Although the publications point to a close interaction between the two central themes - knowledge management and organizational improvisation, this relationship is not well defined by the literature yet, there are few researches about the subject, particularly empirical, and it is considered a recent issue in the business environment. Some researches that have related the aspects and characteristics of knowledge management, have not approach yet on their various knowledge management practices that support improvisation and the correlation between constructs. To identify and understand the relationship between the two themes, an empirical research was developed through quantitative research (survey), by sending a multiple choice questionnaire with likert scale, to 137 (one hundred and thirty seven) employees (tactical and strategic level) of technology-based companies, which are part of the PIPE / FAPESP program of the State of Sao Paulo. Descriptive, correlation, multivariate, anova, factor analysis and reliability test techniques were used to analyze the relationship between knowledge management practices and improvisation variables, which validated the central hypothesis. The result, along with statistical evidence (within the limits of the conceptual model of the research), allowed us to state that the practices of knowledge management, influence organizational improvisation, most part positively, but moderately.