Percepção dos trabalhadores sobre disparadores de sofrimento no trabalho: estudo de caso em uma empresa multinacional americana do setor de cuidados pessoais

Abstract

It was found that mental disorders are among the main causes of absence and loss of days at work. This study aimed to identify the main triggers of suffering from the perspective of the workers themselves, possible causes for them, in addition to discussing the role of the company in this context and indicating possible improvement guidelines that could be applied based on the most critical issues that were raised (with the intention of avoiding mental illnesses as a result). Therefore, scientific articles and government websites were used to review the literature and apply a questionnaire that had 73 respondents, for a quantitative analysis, and later application of interviews with 10 workers for qualitative analysis. It was understood, from the results, that there is suffering and pleasure simultaneously in the company in question, as seen in the literature in the Psychodynamics of Work. It was seen that the critical categories are related to collection, tasks and rest and that real work as opposed to prescribed work often contributes to this result as studied in Ergonomics. It was also concluded that the company needs to review the actions implemented to monitor indicators and understand if they are effective and comprehensive to all workers in the organization, in addition to implementing better forms of recognition, evaluating forms of collection and deadlines.