Design de TICS para apoiar fisioterapeutas em um hospital de doenças mentais crônicas
Abstract
The use of computing technologies to support healthcare processes has already been
used for decades. More recently, the natural user interfaces (NUI) has been used to
assist these processes, especially in therapeutic treatments. The UNITY Project, in which
this work is part of, aims to explore the adoption of NUI to support professionals working
in a hospital that treats chronic mental illness. The specific problem that this research
addresses is to identify how information and communication technologies can be used to
support, naturally, the work routine of health professionals who work in long-term care of
patients with chronic mental illness. During several months of field research activities
involving researchers and health professionals were developed for design, using more
traditional approaches in the field of Human-Computer Interaction (HCI) as participatory
design and user-centered design, as well as more recent proposals such as design for
appropriation. After a long iterative process and several rounds of prototyping, it was
possible to design a digital system that allows health professionals to register, view and
share information about their patients, thereby contributing to the creation of a digital
record of the patients and the outcome and results of the treatments applied in them. The
design process was centered in the health professional taking into consideration the
information and features that support them in their work routine. Thus, results from this
work was the beginning of an identification of a health care centered design model and
the impact that this approach has on the final result arising from this process.