Conflitos organizacionais na indústria da tecnologia da informação da região de Campinas/SP: Relações entre os departamentos de Engenharia, Produção e Qualidade
Gomes, Geovane Ferreira
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This research aims to discuss the organizational conflict among the departments of Production, Quality and Engineering within the consumer goods manufacturing industry of information technology in the region of Campinas/SP. Describes situations where the conflict was observed in one of the companies in the region. From this description and theoretical research on the subject, a questionnaire is prepared which is subjected to 78 professional staff of those departments who have worked in this company and in at least one other company in this sector in the region of Campinas. These professionals were categorized from two vectors: the Department in which they work (Production, Quality or Engineering), and if they were part of the technical body (composed of Engineers, Technicians, Analysts and Technical Managers), or Staff operating body (composed of Supervisors and Operation Managers). Theoretical analysis on the topic is made taking as central axis the Sociological Theory of Conflict of Georg Simmel, for whom the conflict is positive and element constructor of social relations. The questions to be answered are related to the identification of the structural conditions of conflict, understanding if the same is seen as positive or negative by the surveyed ones, if the conflict promotes the change in the structure of the Organization, and if is contained in the observed Organization or whether it is something common to other companies in the region. The answers of the surveyed ones point out that the Department in which they work, the type of position or function, the performance appraisal system and the dynamics of information technology industry operate as structural elements of the conflict. Moreover, the organizational conflict evaluated do not presents itself as positive by tensing the structure instead of overcoming it, and do not enable the maintenance or improvement of the Organization in its positioning in the consumer market share. It is still seen by respondents as common to companies in the region. The survey responses also point to the failure of sociological theory of Simmel in analyzing the conflict in environments where it is uneventful, because it is unable to produce transformation in the social structure of the Organization, and because there are generalizations in his normative theory about the conflict that have not been verified in practice.