Diretrizes de gestão em ergonomia : a normalização e a prática nas empresas

Abstract

There is a growing perception in the industry that ergonomics is important, not only for the comfort, safety and health of the worker, but to improve productivity and quality in manufacturing. Brazilian companies have incorporated Ergonomics through different processes of ergonomic action. However, when looking at different models of Ergonomics programs, a few questions arise: what aspects of a management project in ergonomics do the current management systems meet? How are ergonomics management programs validated? What documents can be used as guidelines for management in ergonomics? In order to find answers to these questions, this thesis had as main objective, propose a guidelines for a management model in Ergonomics that is certified, based on the methodological approach derived from the Ergonomics of the activity. For this, a theoretical revision was made on the ergonomics of the activity and its performance in the companies, as well as the actions they have been seeking to differentiate themselves in the market, such as the search for new management models, the forms of evaluation and validation of the actions and, finally, the existing national and international standards and certifications related to ergonomics. Interviews were also conducted with professionals in the area of ergonomics to understand how has been their performance in their workplaces; and also a exploratory case study in a multinational company, which in partnership with a national certifying body, sought the development of a certification for ergonomics programs in Brazil. Through the results found, it was possible to identify that there is no uniformity in the performance of ergonomics programs in companies, that is, each company does ergonomics in a different way, and often, not following a management model. In addition, it has been found that there is a wide range of standards, both technical and regulatory, that make reference to ergonomics, however, none of them also address the issue of management. Therefore, a procedure that considers both the legal or technical (management) aspects and the concepts and bases of the ergonomics of the activity, as presented in this thesis, offers minimum guidelines for the development of a program that effectively acts in the improvement of working conditions And through the process of validation of actions, mainly with the operators, seek the continuous improvement of its management system, thus helping ergonomists and other professionals, such as labor inspectors, in their actions.