Mobilidades LGBTQIA+: estudo de caso do aplicativo de carona Blablacar

Abstract

What makes a person move from one point to another? What are the motivations that lead human beings to leave their homes and be willing to travel to others places? And what experiences do people have on a trip? The answers to the questions above are related to several factors. Whereas mobility is concept crossed by social markers, unique experiences and motivations, the objective of the present work is to investigate the experiences of LGBTQIA+ people when use the Blablacar hitchhiking app, as the rate of violence and hate crimes against people in this group is high, according to some estimated data. The research was carried out in an exploratory qualitative way, with focus on the user experience when using the Blablacar application, through a form and two interviews. The result is a proposal to improve the Blablacar interface, with any button that signals intolerance with LGBTphobia.