Gestão de desempenho na administração pública: um estudo multicaso em instituições federais de ensino
Ribeiro, Eliane Silva
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This study sought to contribute to the human performance management debate in the public administration by evaluating the performance management systematics of five federal educa-tional institutions (considering nine study units). By confronting the theory, legal determina-tions and observed practice, it was possible to identify that the inefficiency of the performance management systematics results from a series of inconsistent actions in all stages of its im-plementation and include expertise lack, reproduction of performance management systems strange to culture and organizational strategy, inexistent of servant civil involvement, unpre-paredness of managers to conduct the management itself, inexistent of appraisal computeriza-tion which makes it difficult to analyze, systematize and provide information. Like this, the procedure is restricted to a pro forma reports, whose purpose is to justify the progress of the servant civil in the career. Based on the theoretical framework were proposed actions to broaden the tool's objectives; reduction of existing conflicts in the procedure conduction; im-proving processes and working conditions; continuous development of servant civil; achieve and preserve of an excellence standard in public services offer, in order to promote institu-tional and individual development by lining up the organization's strategic objectives with in-dividual objectives. This is a qualitative work and the research method consists of a Multi case Study. Data collection was done through documentary research and semi-structured in-terviews. The collected informations in the Multi case Study were analyzed from a dialogue with the theoretical framework, legal guidelines, institutional documents and the review of performance management practices with the use of content analysis.