Semiótica, saúde e regimes de interação: um estudo sobre relatos de profissionais da saúde e pacientes do SUS

Abstract

It is necessary to take a non-naive look about the role of communication in society so that the relationship between health professionals and patients can be analyzed and even contribute, albeit indirectly, to its humanization. For that, this research examines reports about the interaction between health professionals and patients, found through open interviews, in an attempt to understand some aspects of communication within the scope of public health. The research focus is on a unit of the Unified Health System (SUS) in the city of Campinas (SP), and the creation of the corpus occurred in two distinct stages: data collection, selection and transcription of the material. This transcribed material was analyzed with theoretical support, above all, from French Discursive Semiotics, in dialogue with Discourse Analysis, as well as with other studies on social interaction, developed in Linguistics, but also in the field of Health, such as Anthropology of Health. In our analysis, the construction of the ethos, images of health professionals and patients and the actor of enunciation stood out, as well as the interaction regimes activated, valued and devalued by the participants in their narratives.